Le Miracle Skin Clinic ("Le Miracle", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use and share it, and the choices you have. It applies to our website, our social media and advertising, our booking and consultation process, and our marketing communications. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, for electronic marketing, Canada's Anti-Spam Legislation (CASL).
We collect personal information that you provide directly, including when you book or enquire, complete a form on our website or a lead form on Facebook or Instagram, call or message us, or visit the clinic. This may include:
We also collect certain information automatically when you use our website, such as your IP address, device and browser type, pages viewed and how you interact with the site. We collect this using cookies and similar technologies, including Google Analytics, the Meta (Facebook) Pixel and Contentsquare.
We use your personal information to respond to your enquiries, schedule and manage appointments, provide treatments and aftercare, process payments, and operate and improve our website and services. With your consent, we also use your name, email and phone number to send you appointment reminders, offers, promotions and updates by email, text message (SMS) and phone. We and our advertising partners also use website and cookie data to measure and improve our advertising. We do not sell your personal information.
Le Scan is our AI skin assessment, available at skin.lemiracle.ca. During a scan we collect photos of your face, which are stored securely with our hosting provider and analyzed by our artificial intelligence provider to produce your skin report. Both operate in the United States. Under our agreements with them, your photos are not used to train artificial intelligence models, and the analysis provider retains them only for as long as is necessary to perform the analysis. The analysis provider is given your photos and measurements only, never your name or contact details. Your full results are reviewed with you by our team at the clinic. You can ask us to delete your scan at any time; deletion removes your photos, name and results, and we retain only an anonymous statistical record, with no name and no photos, that we use to improve the accuracy of the assessment. A plain language summary is available at skin.lemiracle.ca/privacy. Le Scan is a cosmetic assessment, not medical advice or a diagnosis.
Our website offers an automated chat assistant. It answers questions about treatments, pricing, hours and booking. It does not provide medical advice, and it is not a substitute for a consultation with our clinical team.
Conversations with the assistant are recorded so we can review the quality of its answers and improve them. Before a conversation is stored we automatically remove email addresses, phone numbers and social insurance numbers. Please do not share health information, photographs or personal identifiers in the chat. If you tell us about a skin concern there, use the free consultation for anything specific to you.
The assistant is powered by a third-party AI provider that processes the message in order to generate a reply. Conversation records are kept for a limited period and then deleted. If you would like a conversation removed, contact us using the details below.
When you ask to hear from us or opt in on one of our forms, you consent to receive marketing communications, which may include text messages and calls, at the number you provide. Message and data rates may apply. You can opt out at any time by replying STOP to a text, using the unsubscribe link in an email, or contacting us, and we will act on your request promptly. Opting out of marketing does not affect messages we send you about a booked appointment.
We share personal information only as needed to run our business, with service providers who act on our behalf and are required to protect it. These include our scheduling and payment provider (JaneApp), Meta (for Facebook and Instagram lead forms and advertising), Google (analytics, maps and fonts), Contentsquare (website analytics), our review and social feed provider (Trust Index), our website hosting provider, our artificial intelligence provider (which analyzes Le Scan photos), and our email and text messaging providers. We will identify any of these service providers on request. Some of these providers may store or process information outside Canada, for example in the United States, where it may be subject to the laws of that country. We may also disclose information where required by law, to protect our rights, or in connection with a business transfer.
Our website uses cookies and similar tools to keep the site working, understand how it is used and support advertising. You can control cookies through your browser settings. You can also manage ad personalization through your Meta account settings and opt out of Google Analytics using Google's opt-out tools.
We keep personal information only as long as needed for the purposes described above, to provide care and aftercare, and to meet our legal, accounting and regulatory obligations, after which we securely delete or de-identify it.
We use reasonable physical, technical and administrative safeguards to protect your personal information against loss, theft and unauthorized access, use or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Subject to applicable law, you may:
To make a request, contact us using the details below. If you have a concern we cannot resolve, you may contact the Office of the Privacy Commissioner of Canada.
Our website and marketing are intended for adults. We do not knowingly collect personal information from anyone under 18 for marketing purposes. Treatments for minors, where offered, are arranged directly with a parent or guardian.
We may update this policy from time to time. The current version is always posted on this page with its effective date.
For privacy questions or requests, contact Le Miracle Skin Clinic at 343-321-2030 or 613-404-6373, through our contact page at lemiracle.ca/contact/, or by mail at 1956 Robertson Road #211, Nepean, Ottawa, ON, K2H 5B9.
Effective date: August 2026. This policy is a general template that reflects Le Miracle's current practices to the best of our knowledge. It is not legal advice and should be reviewed by a qualified professional to confirm it meets your obligations under PIPEDA, CASL and other applicable law.